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Policies

Payment for services performed:

We accept Mastercard, Visa, American Express, Discover, Care Credit, and Cash for payment of services. Established patients may also use personal checks. Additionally, we offer assistance applying for dental financing, some of which can be interest- free depending on the cost of treatment and type of payment plan selected.

Using Dental Insurance:

All co-pays are an estimate. All co-pays, deductibles, and non-covered procedures are the patient's responsibility and must be paid at the time service is rendered.

We will assist you with filing claims and obtaining the maximum benefits available under the terms of your policy. However, please be aware that certain procedures and services may not be covered as dental insurance is designed to reduce your cost but not to eliminate it. Also, please understand that your insurance is a contract between you and your insurance company, therefore, it is your responsibility to make sure we are in-network with your specific plan to provide us with correct/ current insurance information at least two (2) days prior to your appointment. If you fail to do so, then you agree to be responsible for 100% of our regular office fees for that visit.

To expedite processing time, we will work with your insurance company to ensure that our services are billed properly and that all necessary information is submitted with claims. Most insurance carriers are required to pay physicians within 30 days; however, the ultimate responsibility for timely payment of services lies with the patient. After 30 days, any outstanding account balance due to unpaid insurance claims will become your responsibility and payment will be expected upon receipt of a statement.

We will assist with submitting claims to your primary dental insurance company only. You will be responsible for submitting claims to any supplemental or secondary insurance policy you may have.

Obtaining copies of your dental records:

In accordance with District of Columbia and HIPPA regulation (45 C.F.R. ? 164.524) our office is required to maintain all Original X-Ray Films, however, copies of digital x-rays are available via email or can be added to your personal USB Flash Drive. You must submit written consent for the release of all records and allow up to 5 days for processing.

Returned Checks and Delinquent Balances:

There will be a $50.00 fee for returned checks and a $100.00 fee for cancelled checks. A warrant- in - debt will be filed with the District of Columbia Federal Court for any returned or cancelled checks not re-paid within five business days. Any account balance exceeding 30 days will incur a late fee at the rate of 1.5% every month until the balance is paid in full. Any account balance exceeding 90 days will be sent to collections at TRANSWORLD COLLECTIONS, and you will be responsible for all collections fees, attorneys' fees, and court costs.

Cancellation Policy:

Appointment times are exclusively reserved for each patient. Please respect this by giving 48- hours advanced notice for any appointment you need to change or cancel. Failure to notify us within 48 hours will result in a minimum missed appointment charge of $50.00 and up to 50% of the scheduled procedure fee for that appointment date. If you miss more than one scheduled appointment you will be asked to secure the reservation of future appointments with a credit card. Also, if you arrive more than 15 minutes late your appointment will need to be rescheduled as it is unfair to keep the next patient waiting to be seen and there will be a $50 late fee charge. As a courtesy service we will do our best to make reminder/ confirmation calls prior to appointments, but please understand that this is not always possible and it is your responsibility to remember appointment dates and times.

Contact Us

Send us an email

Our Office Hours

Find Out When We Are Open

Monday:

10:00 am-7:00 pm

Tuesday:

8:00 am-4:30 pm

Wednesday:

8:00 AM-4:30 pm

Thursday:

8:00 AM-4:30 pm

Friday:

9:00 am-1:00 pm

Saturday:

Closed

Sunday:

Closed

Our Location

555 12th St NW | Suite L300 | Washington, DC 20004

We are located right across from the Metro Center, in the same building as M&T Bank.

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